As a small business owner I can tell you how hard it is to find employees that share your passion. Your employees truly enjoy their work. From the lady answering the phone to the technicians who arrived and estimated my project to the crew sent to perform the actual work, every one of them had bright smiles on their faces, nothing but positive vibes, and laughed and joked with each other like a family. My project was simple. Vandalism clean-up at one of my rental properties, but I actually enjoyed the experience in the end. I found a company that I feel confident can basically handle any of my needs. Carpet cleaning, hvac cleaning, you name it and these people can DO IT! Thank you for CARING!!!

Jackson Albright.

SERVPRO of Reno Southwest responded to a water damage at my elderly mother's home. She has the early stages of dementia and can be quite a handful to deal with at times. I went over daily to try and help them do their job as mom consistently needed reminding of what they were doing and why they were doing it. She is still self sufficient for the most part and is extremely opinionated. There were days that her moods would go through such highs and lows I was worried that they would just pull off the job. Instead each day I found their crew chief Jose going patiently through the process of explaining AGAIN what was happening and why it was taking place. The entire process was extremely frustrating for myself, I cant imagine what their employees felt. Yet every time I came in contact with an employee they met me with smiles, positive comments about the project, and were just…… awesome for lack of a better word. I will absolutely choose SERVPRO of Reno Southwest again. Thank you for having the insight to hire people who have compassion and kindness bred into them!   

Thanks a bunch

Janessa Callahan

We had a house fire on 05/21/2019. My teenage daughter and 10 year old twin boys were the only ones home at the time of the fire. TALK ABOUT SCARY!!!!! My daughter was able to safely get herself and her two younger brothers out THANK GOODNESS! I received the call and truly did not even know where to begin. After the fire fighters left and I was given permission to enter what was left of my home…. I was devastated in a way I have never experienced before. I obviously contacted my insurance company who gave me a couple of different companies to call and get my process started. The first company I called acted as though what I was going through was nothing to them. No compassion. I knew I could not work with a company who is speaking to a single mother of three who just lost everything this way. Last on my list was SERVPRO of Reno Southwest. I called them with my fingers crossed. I was relieved when the sweetest woman came on the phone, she listened to my story, she SOUNDED like she cared! They immediately set a time to come and give me a home inspection and estimate to give to my insurance. David, Zach and Elijah came out quickly once work was approved. By the end of the first day I KNEW I made the right choice. Each technician took the time to ASK me about my belongings and we made decisions together, which if you have never been left with nothing means EVERYTHING! The work was completed quickly and professionally. One of my sons has even talked about opening a company like theirs to help other people who went through what we did. SERVPRO truly made the worst experience of my life something that can be looked back on in a positive light. Much appreciated!

Thank you,

 Nancy J.  

My mother was selling her rental house and found that they had some standing water under the house so she called out SERVPRO. Derek came out and was professional courteous and did not take advantage of her for being a senior citizen. he found that the only standing water was in the wheel well to enter under the house. he quickly took care of that. he was amazing this company should be recommended for the people they hire

I was very pleased with SERVPRO of Reno Southwest, their estimate was way more than fair. I called around to other companies but SERVPRO made me feel very comfortable and happy also saved me money.

Dekon and David were very professional, polite and understand about my dogs when they showed up at my home.
I'm very happy with their results and will use them again. Thank you SERVPRO

HIGHLY RECOMMEND!!
Overall great service and staff.
I had my second home take on some water from my upstairs bathroom, SERVPRO came out same day with a knowledgeable and professional crew that worked quick to restore my home. Very pleased with all the work SERVPRO provided. Thank you SERVPRO team.

When my house flooded from my bathroom to my walls and down my stairs I started to freak. I didn't know what to do, I started grabbing towels, mops, buckets but nothing was working. The water started to come out of my fire detector downstairs and that's when I knew this was out of my hands. I found SERVPRO and decided to go with their company because of their reviews. Dekon Brodie was the first to respond and set my mind at ease. He was very professional,  very polite and very knowledgeable about the situation I was going through.
I couldn't be happier with my estimate because I thought it was going to cost me a fortune.
I will absolutely use SERVPRO again in the future if something unexpected occurs with my home or business needs.
Thank you again for all your help.

I can't express how pleased we were! Mike was concerned, credible and above all HONEST and full of integrity. A true breath of fresh air! We will ALWAYS use SERVPRO from now on! He sold us on your company for life! 

Your guys were quick to finish the cleanup. This allows us to get the unit ready for another tenant.

Thanks

Austin

I think you guys do a great job.

Gay Lynn

Patrick is very professional and helpful. Always has a pleasant and service oriented outlook.

Dale H

The purpose of this letter is to let you know how much my wife, Pat, and I appreciated the work performed by SERVPRO at our residence during at our residence during an undiscovered water break from the frozen water line to our ice maker approximately 3 weeks ago. 

Cody was in charge of the project following your initial involvement and we have to say he was extremely professional and kept us fully informed each step of the way. This was really a traumatic experience for us and he really minimized our frustration and reassured us the removal of flooring, sheet rock, cabinetry, etc., was necessary and every effort was made to save as much as reasonably possible.

Each day while flooring and materials were being removed, Cody, and especially Carl, made every effort to minimize contaminants, dust, etc,. and cleaned up every day, making every effort to keep our carpets and undamaged floors clean. Carl was especially conscientious in this regard and on the day all the barriers etc,. were taken back. Carl did a fantastic job of cleaning up and getting the damaged areas ready for reconstruction.

We just wanted to let you know the outstanding performance exhibited by Cody and Carl on our particular disaster and their efforts to minimize our fears and frustrations, keeping us fully informed as to each step of the process and why they were necessary. 

Sincerely 

Ron N

Hello Mr. Henry,

Just wanted to thank you again for the mold inspection you performed for me at my house. The house closed on My 20. Although you didn't accept any payment for your work, I'd like to at least buy you a nice dinner.

Sincerely,

Robert MD

"Your guys are doing an awesome job. They are very respectful and compassionate. Thank you very much for taking care of this so quickly."

Lynn

To SERVPRO,

Your guys did a great job! Thank you for coming so quickly.

Vinnie

To Jose,

You go out of your way to get us on the schedule to clean our facility. We also like that you are willing to work overnight to not be a bother to our residents. 

Thanks,

Marie

To SERVPRO,

Your franchise has always gone out of your way to take care of all of our properties. From the carpet cleaning to the large water losses. You make me feel valuable.

Sergio

Commercial Property Manager

To SERVPRO,

David is extremely professional. He should get a raise so you can keep him forever. Promote David

Pamela

Satisfied home owner

To SERVPRO,

Thanks for the quick response. My insurance agent was correct in recommending you for the job. 

Dale

Thanks to your franchise all of our clients are happy with the service during the last few snow and ice storms. Thanks again for taking of our clients. 

Eileen

Insurance Agent

To SERVPRO,

Thanks for the quick response to our fire damage in Susanville. Many other mitigation companies could not get to us from Sacramento or Chico due to the weather. We will only use you from now on.

Joel and Angela

SERVPRO of Reno Southwest cleaned my personal home during a very traumatic event in any one's life. We had a fire that put us out of our home for many months. They stored our personal belongings in their warehouse for over 1 year. They definitely took care of our belongings and I will continue to use them in the future.

Former State Farm Agent

Your crew has been wonderful. We use your franchise mainly for carpet cleaning but your work during the storms have allowed us to keep the rentals clean and dry for our clients.

Sherine and Marion

Property Managers in Incline Village

Your team has responded well to all of our jobs that we have sent your way during the snow storms. We have been hit hard lots of freezing temperatures and snow build up next to the vacation and rental homes that manage in the community. Thanks again for all of your hard work.

Sean

Property maintenance

To SERVPRO,

Thanks for the quick response to my clients rain damage. I will continue to refer my future clients to your office.

Troy K.

Plumber

To SERVPRO,

Your franchise was very quick to respond to our customers needs. They were also one of the few restoration companies to not pester our client to work with them. Thanks again

Steve

Independent Agent

To SERVPRO, 

Your office has always had my respect especially since you cleaned up my personal home with fire and smoke damage. Thanks again and I will keep referring business your way.

Jolene

State Farm

To SERVPRO,

Thanks for responding so quickly to my friends water damage. Thanks for being understanding and working with them to find out if it needs to be filed as a claim. 

Steve

Farmers Ins.

Your team did an amazing job on the clean up and the were very discreet.

Lucy M

Property Manager

To Rob;

I appreciate how you cleaned up this house for the home owner and have prepared it for the mold clean up.

Jeff

Contractor in Tahoe

Thanks for doing a great job. Your crew also did an amazing job for our neighbor. Thanks for all of the hard work.

Carrie P.

SERVPRO has been our cleaning company for years. We will continue to use their carpet and bio-hazard cleaning services for the near future.

Kendrick and Dave

Maintenance Supervisors

We want to thank SERVPRO for keeping everything discreet while they were working on the bio-hazard clean up. Thank you 

Angelica

Property Manager

The workers did an amazing job to cleanup our sewage damage. The manager and myself are happy with the work.

Larry

Head engineer

Elijah did an amazing job of cleaning our office. He took care of our office and came in earlier than expected.

John

Farmers Insurance Agent

Dave,

Great work, responded to my home in less than an hour. Very professional and reassured me during this stressful time. 

Thank you!!!!

Gabriella G

To Elijah,

Great Job!!!!!!!!

Cheryl

We give thanks to friends like you who have been so giving. With your support, we have been able to care for over 5,600 veterans and their families this year. Construction of our new 12,000 square foot expansion with 21 beds is well underway. We are scheduled to open this house in June 2018. It is because of you that we have been able to provide this support to our veterans. 

Thank you!!!

Enjoy the holidays and we look forward to seeing you next year!!

From the Board and Staff of the Veterans Guest House

Thank you for supporting the Reno Police Department 2017 Drug and Safety Education Program. Your support makes a difference in our community. Only by working together can we hope to stop drug abuse. Let's all work to fight drug abuse

Reno Police Department

SERVPRO of Reno Southwest,

Thank you for your generous donation to the Dayton Senior Center bingo night. The event was a huge success and raised over $1,100.

Thank you,

Stephanie

I had a water damage in my kitchen and had no idea  what to do besides call SERVPRO. They were very knowledgeable and helpful in pointing me in the right direction. Rob was great at keeping me informed of what was happening and why. I wish my insurance was as kind and helpful as the guys at SERVPRO!

Amber P

Jose and the SERVPRO team,

Thank you so much for the flowers. We appreciate the support after our incident.

Love,

Melinda and Bree

Dear Jose:

On behalf of Mayor Geno Martini and the City of Sparks Parks and Recreation Department, I would like to thank you for your support of the Sparks 15th Annual Mayor's Cup Golf Tournament. We were pleased to once again have a full field of players at the tournament. With your support, close to $14,000 was raised that day bringing the total generated to more than $100,000.

Proceeds from the Mayor's Cup will be directed to the Sparks Youth Scholarship Fund to help at risk children of all ages and abilities participate  in a broad range of classes and programs in the coming year. Many of these children are in need of structured activities in a safe environment during non-school hours.

Thank you for making a difference in the lives of our local girls and boys. We greatly appreciate your continued support.

Sincerely,

Andre Stigall

To SERVPRO,

Thank you so much for offering the very informative and fun CE credit classes! So many topics of Fire and Water losses that are discussed. We always take away very valuable information, that helps us immensely in assisting our clients.

In addition, SERVPRO of Reno Southwest has always been immediately available to answer our questions. They answer our clients questions when they are experiencing any overflowing water and any unfortunate fire events.

Your customer service is and has been outstanding! Much appreciated especially in this day and age of computers and 1-800 numbers. It is so nice to pick up a phone and actually speak with a knowledgeable person to answer and assist with any questions or services.

I always look forward to our classes and working with. You always have an answer and a smile.

Kind regards,

Laura West

Dear SERVPRO, 

I just had to write and tell you how happy I am with the service I received on October 6th, 2017. Your tech, Ryan, did such a wonderful on my carpet! There is a lot of it as well. He arrived right on time and he finished the job almost exactly when he said he would. He was able to remove stains that I thought would never come out. I am not typically comfortable with strangers in my home but he made me feel very ease. I look forward to using SERVPRO in the future and I plan on referring your company to all my family and friends. Thank you again for such wonderful. professional and affordable service.

Sally H

Patrick, 

Thank you for taking care of cleaning the trash and spreading the vapor barrier and spraying the fungicide for our house. David and the Hector did a professional and thorough job. Please thank them again for us!!

Sincerely,

Terri R

When I moved to Reno in June 2005 I quickly realized the work ethic and the quality of work that came out of this franchise. Regardless of the size or the complexity of the job I could count on this franchise's technicians to keep in constant contact. They would always let me know if there were issues that needed be handled before the customer ever found out about it. I would recommend this franchise many times over.

Ellen 

Former Adjuster for over 3 decades

I want to thank SERVPRO of Reno Southwest for doing an amazing job of cleaning up a horrific murder scene. I asked them to be very discreet. They fulfilled that commitment. I have used them to remove skunk odor from our personal home and I would recommend them for any other future work.

Dick J.

Independent Ins. Agent

"On behalf of TIP of Northern Nevada, I want to thank you for your support. Your sponsorship and attendance at our 6th annual Heroes with a Heart event helps us spread the word about the work TIP does and the need for continued financial support. We appreciate having you at the event."

Gabrielle Totton

Executive Director

"Your staff was so efficient and organized. I can not praise them enough. They came when they said they would, they called when they said they would. They were incredible representatives of your company, especially Robert Harrison the crew chief.