Archived Why SERVPRO Blog Posts
SERVPRO® Makes Insurance Claims Simple | SERVPRO of Reno Southwest
4/15/2024 (Permalink)
SERVPRO of Reno Southwest is Here to Help® with your business' disaster recovery!
When faced with a disaster, your immediate reaction will most likely focus on keeping your family safe, as it should. Fires, floods and storms can cause chaos and can be really dangerous, so keeping safe should always be your top priority.
However, even if you get your family to safety, that doesn’t mean that the situation is over and done with. You could very well be dealing with a large amount of damage or a situation that severely impacts your ability to live in your home for the time being.
That’s where SERVPRO of Reno Southwest comes into play! Our team will not only help you recover faster, but we will also work alongside you to help you navigate the world of insurance claims.
Starting on the Path to RecoveryNo matter what type of disaster you are faced with, your home or business could be severely damaged. Try to stay calm and keep your family or employees safe while you help everyone get outside or to a pre-determined meeting location.
Once everyone has been deemed safe and no emergency medical services are needed, it is important to start your recovery right away. The longer you wait, the higher the risk that your home will suffer from compounding damage from lingering moisture or structural integrity problems.
Get us on the phone right away and then start taking photos of the damage you see while you wait for us to arrive. Documenting the situation as soon as it happens will ensure that your insurance company gets the most complete picture of what happened. You should also see if there is anything small you can do while you wait, like turning off water valves or opening windows for proper ventilation.
The Final RestorationOur team is fully equipped to handle every aspect of your recovery. We will first focus on securing your home from further damage by boarding up windows, securing tarps and pulling possessions from vulnerable areas. We are proud to be highly trained in every restoration technique needed, but we are also highly trained when it comes to navigating insurance claims.
Our team will focus on putting together a complete list of your losses while also making sure we are meeting insurance inspection standards along the way. It is our goal to make sure your agent has everything he or she needs to process your claim the way it should be. We will also make sure to include the images you took along with some professional shots that we took as well.
Your home or business is in good hands when you work with SERVPRO of Reno Southwest. Our team will take care of your restoration as well as your insurance claim so you can make a full recovery.
When a disaster strikes, call us to make your recovery process—insurance claims and all—simple.
Suffered Home Damage? Stay Local With Your Restoration | SERVPRO of Reno Southwest
12/15/2023 (Permalink)
No job is too big or too small for our team of industry leading experts at SERVPRO of Reno Southwest!
None of us want to imagine what it would be like to suffer from a disaster at work or at home. A single catastrophic event could upend your life and cause you to have to make some really frustrating decisions.
Even when we are prepared for what’s to come or are hunkering down when a storm blows outside, we can still be taken by surprise at the extent of the resulting damage.
No matter what happens at your home, having a reliable restoration team to help you recover matters. That’s where SERVPRO of Reno Southwest comes in handy!
Making an Informed DecisionHaving a damaged home after any kind of disaster is one thing, but having to choose how to restore it and who to have help you is something else entirely! You want to be sure that the company you choose is reliable and will be there for you from start to finish.
You also want to be able to get back to your normal life as fast as possible, which makes choosing the right restoration service even more important! A restoration company should have plenty of experience, dedication to training and trustworthiness. They should also be available 24⁄7 to respond to your call for help and to assist you with whatever you might need.
SERVPRO of Reno Southwest checks all of those boxes and then some! One added benefit of top of all that greatness is the fact that we are locally owned and operated right in the Reno area. That means that we are not only your trusty restoration company, but also your neighbors.
That close connection with our community is what sets us apart from other restoration companies in the area. Our crew isn’t just interested in getting the work done as fast as we can, we dedicate our time to ensure our community members make a full recovery after disaster strikes.
Experience That You Can TrustWhile having a friendly face to help you recover after a disaster can be hugely comforting, you also need to make sure that the company you choose knows what they are doing! SERVPRO® comes with the added benefit of being backed by a national brand with national resources. We will always come to work with the staff, equipment and ability to get the job done, whatever it is.
The national SERVPRO brand has been around since 1967 and has seen exponential growth over the years. Today, there are more than 2,000 locations all across the nation, including ours located right here in the Reno community.
When you choose to work with SERVPRO, you are getting the chance to work with professionals who have been highly trained and certified to work on your home. We are capable of handling everything from the initial tarping and securing of your home all the way to the final repairs of your walls, floors and ceilings. You truly get the total restoration package when you let SERVPRO help you recover.
Want to learn more about everything we can do for you? Contact us to be prepared for anything.
We Train for Every Scenario You Could Encounter | SERVPRO® of Reno Southwest
5/4/2023 (Permalink)
Is your home or business in need of restoration? SERVPRO of Reno Southwest is ready to help you recover.around the clock.
If you are a homeowner, be proud of your investment! You put a lot of work and effort into ensuring your home is safe, well-cared for and functioning the way it should. Every decision that you make has a direct impact on your home and family.
Some decisions are fun, like what color to paint your front door, while others are serious, like who to help you recover from a tragic house fire. In the latter scenario, you deserve a team with the training and experience to handle your restoration confidently.
That’s where SERVPRO of Reno Southwest comes in! We are your local highly trained restoration team that uses the latest and most advanced restoration techniques. Our training and certification process ensures we follow all procedures safely and efficiently.
We Stick to the Most Reliable Trainings
Our team takes training seriously! This is why we follow all the guidelines and processes of the IICRC standards. These standards lay out the proper methods for cleaning and restoration, and offer courses for our team members to take, like:
We also are proud to offer additional certifications to our staff through our Employee Certification Training. This self-paced program allows our technicians the time they deserve to get a full understanding of the material.
We Love to Keep Learning
Initial training during the onboarding process is never enough for us! All of our team members are encouraged to keep learning throughout their careers through continuing ed classes and e-learning courses.
Each home damage situation is unique with its own challenges, so we work hard to know as much as we can about each scenario—and our training is an integral part of it.
As technology changes and innovative products are being created all the time, it is important for us to change along with it! By staying current on the industry’s trending processes and policies, we can ensure a thorough restoration for you every time.
Why You Should Care About Training
Our training should mean everything to you! You don’t want an inexperienced and untrained team to come into your home and handle all of your possessions and damage without knowing exactly what to do. Your home is important to you, and we recognize that.
Choosing SERVPRO of Reno Southwest is the best choice you can make! We will know exactly how to help you, and we will work tirelessly until you are satisfied with the final product.
When you need help recovering from a disaster, SERVPRO is here for you. Get in touch 24/7 to start your disaster recovery.
New Washoe City Businesses Can Come Back After a Disaster | SERVPRO® of Reno Southwest
2/23/2021 (Permalink)
SERVPRO of Reno Southwest knows the commercial restoration process inside and out. Here are some of our best tips in choosing the right company.
Moving your business from a disaster to reopening can be stressful and taxing (physically and emotionally).
We have a wealth of experience helping businesses in New Washoe City and the surrounding areas know that it’s possible to open again. It’s also possible to thrive and be more successful than before the disaster.
Our team has put together some of our best advice for dealing with the restoration process that comes after a natural disaster hits your business.
Coming Back Strong After a Disaster
These tips can help you thrive after a natural disaster:
Build a solid plan before you need one. This step is key, and it’s something you need to do before you need a disaster plan. Think about how you can keep serving your customers if your business is damaged. You can even think about moving your business to a backup location. Some businesses can keep operating from a new location without serious disruption.
Take special care to provide thorough documentation. Take pictures of the damage to your business before you begin the cleanup process so your insurer can see the full extent of the damage. If your insurance company asks for documents, provide them.
Don’t forget to reach out to the people you rely on. Stay in touch with your suppliers, your employees, your customers and your wider community. You can consider a variety of options to do this, including social media posts and email lists.
Help your employees to connect with the available resources. Resources are available to small business owners and their employees through organizations like the Small Business Administration (SBA). You may be surprised at the amount of help there is out there for business owners.
Carefully choose your restoration partners. The restoration process is easier if you’re working with highly qualified people who use advanced technology to restore your business. Read reviews, talk with other business owners and check certifications to help you make a choice.
If a fire, flood or any other cause damages your business, you can always count on us for restoration assistance. We have crews who are available 24⁄7 in the event of an emergency. Contact us at any time to learn more about our restoration services and how we can help you.
Water is water right? Why do I need SERVPRO of Reno Southwest?
2/12/2020 (Permalink)
The majority of our population believes water is water. Without the knowledge of a trained and knowledgeable restoration company like SERVPRO of Reno Southwest missteps can happen easily that could have serious health risks to you, your family or pets. Understanding class and category of water is the first step in mitigating damages properly. Below you will learn the difference in class and category of water.
Categories of Water
Category 1
Damage originates from a sanitary source and poses no substantial risk from dermal, ingestion, or inhalation exposure. Category 1 damage can degrade into Category 2 or 3 if it sits too long.
Category 2
Damage contains significant contamination and has potential to cause discomfort or sickness if contacted or consumed by humans. It involves damage from “grey water”, such as washing machine or dishwasher containing detergents. It may also involve water containing urine from toilet overflows.
Category 3
Involves grossly contaminated water. Category 3 water comes from sewage, river flooding and standing water that has begun growing bacteria and other microbes.
Classes of Water
Class 1
The least amount of water, absorption and evaporation. It affects only part of a room or area, or larger areas containing materials that have absorbed minimal moisture. Little or no wet carpet and/or pad is present.
Class 2
This involves a large amount of water, absorption and evaporation. It affects at least an entire room and has absorbed into carpeting and walls.
Class 3
The greatest amount of water, absorption and evaporation. Water may have come from overhead. Ceilings, walls, insulation, carpet, pad and subfloor in virtually the entire area are saturated. Class 3 damaged is considered the worst.
Class 4
Specialty drying situations. Wet materials with very low permanence/porosity (hardwood, concrete and stone). These types of losses may require longer drying times and special methods.
Fire Damage? Why call SERVPRO of Reno Southwest?
2/12/2020 (Permalink)
When you experience a fire damage it can be incredibly scary. Often times people tend to feel better about catastrophes once they can begin their process of getting their life back! It is extremely important to take all of the necessary steps to ensure that you and your family are safe to begin the process. Here are a couple of things to start your clean-up process.
GAIN Entrance Authority
Depending on the extent of damage caused by the fire, verify with the fire Marshall that the structure is SAFE to enter. There are numerous safety concerns with a property that has been involved in a fire such as: hot spots, unsupported beams, high levels of carbon monoxide all of which can have SERIOUS safety concerns. Electricity should NEVER be used without approval from the fire Marshall.
Document Damage
Taking photos is incredibly important. Photos are an easy way for your adjuster or restoration company a good place to start in putting your life back together. While going through your home to take photos remember that there are two types of smoke damage; visible soot and invisible odor. You will not be able to document the SMELL of the home. This can be verified through your restoration company of choice in order to verify that the insurance company knows and understands what you and your home are experiencing. SERVPRO of Reno Southwest has strong relationships with the majority of major insurance companies and can work with your adjuster to make it "Like it never even happened."
Call A Professional Fire Damage Restoration Company
There are many things that you can do on your own such as removing clothing items and linens that can be washed or taken to a dry cleaners. DO NOT ATTEMPT to handle items that have SEVERE damage from the fire. Contact a fire damage restoration company like SERVPRO of Reno Southwest in order to PROPERLY mitigate your damages.
Call us TODAY at 775-852-6480 - 24/7 - 365 Days A Year!!!!!!!
Why choose SERVPRO of Reno Southwest?
2/5/2020 (Permalink)
For homeowners, if storms are in the weather forecast it is wise to consider the damage they could cause. All storms have the potential to cause costly damage—in 2018, $2 billion in damages were incurred by households after storms, making them one of the most common reasons why insurance claims are filed.
Knowing how you will handle your home restoration in the wake of the storm is a wise way to protect your investment in your home. When you choose us, you can count on receiving a quick response and quality work—and have the peace of mind that your home will be restored.
Why Trust Us With Your Home Restoration?
You Will Receive a Custom Restoration Plan
No two storm damage cases are the same, which is why we take a comprehensive approach that addresses all the various damages that are possible. We can handle water damage, structural damage and even mold buildup, so you can be assured that every piece of your restoration work is fully completed by the time we are done.
You Can Count on the Knowledge of Our Technicians
We believe in investing heavily in our workforce, and we have a focus on training to back that up. We start out with the guidelines from the Institute of Inspection Cleaning and Restoration Certification to build our initial training materials and also provide extensive options for educational and career development for our technicians.
You Know You Will Receive Top-Notch Service
Because we are a local business with the backing of the nationwide SERVPRO® brand, we can guarantee that we have the resources to handle any size disaster and give you adequate service no matter how widespread the damage is in the community. Whether you have an isolated incident or your entire neighborhood has sustained storm damage, you will get the same quality and level of service regardless.
You Can Trust Our Good Reputation
Following a large band of thunderstorms or other disasters, scams are unfortunately extremely common. It is wise to be wary of any “new” or “from out of town” companies that try and win your business with false promises and instead go with an established leader in restoration such as SERVPRO®.
If you have experienced storm damage or want to learn more, you can call us 24⁄7 for more details.
Customers' opinions matter
2/4/2020 (Permalink)
SERVPRO of Reno Southwest pride ourselves in our customers and will work to the best of our abilities to make sure you're happy with our results.
Here is an example of Why SERVPRO of Reno Southwest. We pride ourselves in our customer service, we are so pleased to get reviews like this.
1/25/2020
When my house flooded from my bathroom to my walls and down my stairs I started to freak. I didn't know what to do, I started grabbing towels, mops, buckets but nothing was working. The water started to come out of my fire detector down stairs and that's when I know this was out of my hands. I found SERVPRO and decided to go with their company because of their reviews. Dekon Brodie was the first to respond and set my mind at ease. He was very professional, very polite and very knowledgeable about the situation I was going through.
I couldn't be happier with my estimate because I thought it was going to cost me a fortune.
I will absolutely use SERVPRO again in the future if something unexpected occurs with my home or business needs.
Thank you again for all your help.
-Cassi Oswald
On behalf of SERVPRO of Reno Southwest, Thank you.
Important Facts About House Fire Prevention | SERVPRO® of Reno Southwest
2/4/2020 (Permalink)
Here at SERVPRO of Reno Southwest want to help you prevent any future fire damage
Here at SERVPRO of Reno Southwest like to help the community prevent any possible damage due to fire, water or mold. We at SERVPRO of Reno Southwest pride ourselves in customer service and our community and like offer advice on how to prevent possible damage.
Despite how dangerous and damaging house fires are, many people are unaware how frequently they occur and how best to prevent them. Having your home or business affected by a house fire is something we all hope to avoid, and these fire prevention facts will help ensure you are doing all you can to prevent it from happening to you.
House Fire Frequency StatisticsHouse fires occur with shocking regularity—at almost three times every 60 seconds, according to the NFPA.
Since cooking is something that many do every day, it is not surprising that it is the leading cause of fires in residential buildings. However, that is not the only thing that can put you at risk for a house fire.
Important Tips for House Fire PreventionIf you have ever seen a fire simulation, you know how quickly flames can spread. By preventing flames from growing in the beginning, one can lessen their risk that they will get out of control.
Here are the most important things to do to prevent house fires and keep your home safe:
Smoke alarm battery tests. Testing the batteries in your smoke alarm takes only a few seconds and will ensure that your unit is working. Most will have a test button to make this easier, and it is recommended to test every 30 days.
Dryer tray clearing. Because of the heat they generate, dryers can be a dangerous appliance. The lint that collects into the lint tray is highly combustible, and if it is built up, can easily catch flame. Make it a habit to clear the lint tray after each load.
Vigilance with open flames. Flames can spread surprisingly fast, even if the fire has previously been contained. Never leave cooking, candles or fireplaces unattended.
Cable checks. While phone chargers and TV cords are not often thought of as a fire hazard, the second they are frayed they become one. Cords should be checked often and replaced when worn.
Safe storage of household chemicals. Household cleaners and products in aerosol cans can be highly flammable—if there is any doubt, the label should indicate what precautions to take. Keep these away from heat sources to prevent creating an environment for combustion.
If your home has suffered damage from a house fire, give us a call. We are certified in fire and soot remediation, and here to help 24⁄7.
What Qualities Should You Look for in a Restoration Company? SERVPRO Reno Southwest
1/26/2020 (Permalink)
SERVPRO green van restoration for carpet cleaning water damages fire damages
It can be disheartening to find out any property has suffered damage from a natural disaster, but for business owners, it can derail their livelihood. FEMA recently reported that after a disaster ,40 to 60 % of businesses cannot reopen.
To ensure your business will be able to recover, finding a reputable commercial restoration company to restore your commercial property is key. Here are some qualities to look for as you decide who to work with:
Their Emergency Response Time
When it comes to damages, even a few hours can make a big difference. The longer the damage is left untreated, the more severe it can become- meaning more time and money for business owners. Choose a company with a rapid response time so you know your damage will be attended to as soon as possible.
One key thing to look for is an emergency line that’s on 24/7- having around the clock service allows us to spring into action as soon as damage is reported, so business owners can focus on other things they need to do to recover.
Their Technician Training Program
Not all training programs are created equally, and you want to be sure your business is in the best hands of technicians you can trust. Being aware of how technicians are trained can go a long way in providing this peace of mind.
The Institute of Inspection, Cleaning and Restoration Certification (IICRC) provides industry standards, which is what we train all of our technicians to abide by. Electronic classes and certification programs are also provided, in order to keep our employees fully up-to-date in the field.
The Equipment They Use
When it comes to commercial restoration, having the right tools makes a big difference in the quality of the work. Look for a company that takes pride in keeping its fleet updated and maintained to ensure corners are not being cut.
The IICRC also has standards for equipment, which is what we base our machinery decisions off of. This way, we can be sure we have the highest caliber tool for the job, not matter what the job entails.
If you’re in need of commercial restoration, do not hesitate to make the call so you can get your business back faster. Our trained experts are here to help 24/7 - contact us today.
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